ASKING FOR HELP IN THE PHONE - BY FERRAN ALVAREZ

ASKING FOR HELP IN THE PHONE

C=costumer
S=shop assistant


C: Hello!
S: Good afternoon, can I help you?
C: Yes, I've jus bought this new videogame called "COD" and the CD is broken. Can I change it for another one?
S: Yes. Can I take your name and your adress please?
C: Yes, of course. My name it's Ferran and I live in Passeig de la Draga 15 3D
S: Can you spell your name, please?
C: It's F-E-R-R-A-N
S: OK. It will arrive in a week
C. OK. Thank you very much for your help.
S: You're wellcome, bye!
C: Bye!

ASKING FOR HELP IN THE PHONE_audio